Position Summary
We are looking for a Licensed Massage Therapist to be part of our dynamic and professional team at The Mark Spa. Perform massage and body treatments requested by every The Mark Spa customer. This position requires consistent adherence to policies and procedures of the department as outlined in The Mark Spa.
Responsibilities
- Provide Spa services to customers in a timely, courteous, and efficient manner and by The Mark Spa Protocols.
- Escort customer to and from Relaxation rooms, attending to any immediate needs throughout Spa visit.
- Assist in providing information to any inquiries and help to coordinate all customer requests for services.
- Promote and sell retail spa products.
- Attend all training and meetings offered by The Mark Spa.
- Support other spa departments to assure customer satisfaction.
- Must be able to work weekends
Qualifications
Experience and Education Required
- Education
- Experience
- Minimum two years experience in a similar position in the Spa industry
- Must know general modalities and Spa products
Skills Required
- Must be able to:
- Speak, read, write and understand the Spanish and English language.
- Provide legible communication and directions.
- Perform job functions with attention to detail, speed, and accuracy.
- Prioritize and organize.
- Think, remain calm, and resolve problems using sound judgment.
- Follow directions thoroughly.
- Understand customer service needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Use a computer keyboard and possess basic typing skills.
- Possess moderate to advanced computer skills.
- Work in a dynamic and constantly changing environment.
- Adept at multitasking.
Physical Demands
- Must be able to:
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
- Stand, sit or walk for an extended period or an entire work shift
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Use, carry and operate all necessary office equipment using finger dexterity.
- Adapt to moderate temperatures in the Spa The Mark Spa environmental systems control thermostat.
Success Criteria
- Team Player
- Demonstrates co-operation within the team and with other departments
- Listens carefully and works well with others
- Has a positive influence on others in the group and clearly enjoys working with people
- Customers Focused
- Anticipates customer’s needs and is sensitive to people from all cultures
- Has a natural, warm smile and a friendly and passionate approach
- Delivers their Best
- Has energy and sense of urgency for his/her work
- Resourceful, make things happen and look for ways to work more efficiently.
- Always looks their best and acts appropriately (e.g. approaching customers, body language)
- Composed
- Able to stay calm under pressure
- Demonstrates maturity and ability to cope with the unexpected
- Never lets personal feelings interfere with delivering the highest standards
- Trustworthy and responsible
- Excellent records of attendance and punctuality
- Is reliable and demonstrates the ability to work without supervision
- Demonstrates a high level of personal integrity, honesty, and trust
Licenses or Certifications
- Must have a valid State Massage license and insurance.